Walgreens in Bloomington, IL Closed now

Reviews about Walgreens

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  January 23, 2020, by Christy Birkey
  I was flying out of the country for a couple weeks and had been prescribed pills to prevent malaria. I had it filled at Walgreens. I picked up the prescription and was simply told, "Here you go. Be well." I realize at this point I should have opened the bag and counted the pills, but I (stupidly) trusted that Walgreens had filled my script correctly. I drove up to a suburb of Chicago were I was spending the night before getting on a plane at 5:00am at O'Hare. It was 5:00pm and I opened my prescription to take the first pill, only to find that I had been given a partial fill. This had not been disclosed to me when I picked up the prescription. I called this Bloomington Walgreens, thinking "Ok, no big deal, I'll just have them transfer the script to a Walgreens out here." Nope. I spoke to a pharmacy tech (Charity/Chasity??) who seemed to initially be helpful, but I quickly felt she would rather get me off the phone. I was told that I had to pick up the remainder of my script in Bloomington, that they would not transfer the script. I explained that I was now 150 miles away from Bloomington and getting on a plane in 12 hours. Even if I could drive back to Bloomington, they would be closed long before I would arrive. I asked her to help me find a pharmacy she could transfer the script to. Because apparently they cannot search stores by zip code or area code, she needed me to suggest towns nearby that she could search. Being by this time about 6:00 on Saturday, the only pharmacies still open were 24 hour pharmacies. I was, throughout all of this, driving around the suburbs, trying to use Google maps to find a 24 hour Walgreens, and still trying to convince the tech I couldn't drive back down to Bloomington, and I was in a time crunch for meds I needed. This whole process took nearly an hour and a half. The tech was by this time being short with me on the phone. She finally told me that there was no one who would give me the remainder of the meds. She said that they had given me a partial fill because they were short on this medication. I pointed out that when I picked it up I was not informed it was a partial fill. She said I should have checked the bottle. I said I understood, but the fact was I couldn't physically be in Bloomington to pick up the rest of the script, and I was getting on a plane in several hours and needed some help to resolve the issue. She said it would be up to the pharmacist at whatever 24 hour Walgreens I found to decide if they would fill it, but that they would refuse. When I finally got to a Walgreens in Naperville, I was in tears. The pharmacist there quickly filled my script without any problem, and mentioned he'd had to deal with the Oakland Ave pharmacy before and he'd had trouble then too. I can't say enough good things about the Naperville Walgreens, but I cannot forgive the oversight from this Walgreens. I also can't forgive that when I called to ask for help in fixing the issue, they eventually told me the whole situation was my fault and became rude to me on the phone. Long story short: if there is an issue with your meds, they will not help you fix it, even if it was their mistake.
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  November 26, 2019, by Jeremy Babin
  We've had normal experiences previously, but the pharmacy was very lacking today. My girlfriend was sick and had a prescription sent to this pharmacy. We were told it would be about an hour. We called them back an hour and a half later and was told it would be another half hour. So we then went to the drivethrough after waiting the half hour then an additional 20 minutes in line, just for the tech to tell us it would be another half hour or so. I understand if its a busy day, but then they shouldn't give times that they can't meet. If they told us it would take three hours because they're understaffed and having a busy day, I can get behind that. But jerking around customers for hours is awful service.