Holt Supply Showroom in Bloomington, IL Open now

Reviews about Holt Supply Showroom

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  November 21, 2019, by Kim L
  Our purchases from Holt Supply began on an upbeat note. The products were for plumbing fixtures/supplies to equip our new home and to be installed by Rich Plumbing. As time passed the process began to deteriorate. We began to suspect that item pricing agreed to initially was being changed (increased substantially) after products had been ordered. We asked for itemized or detailed accounting for the items in question. None has been forth coming, only partial lists with vague and apparent alterations as though relevant information had been changed (nothing like the original spread sheets we had been given when we picked out fixtures months ago). As we pieced together the information, we realized that multiple items had price increases of between 50 and 100 %, our balance due had soared form just over $5000 to over $8000 (keep in mind no changes had been made as to what we were ordering). When we asked the owner Andy Holt for an explanation to our concerns, he had no satisfactory answer and did not even care to delve into researching our concerns. We subsequently cancelled the remaining items. Months have passed since we voiced our concerns, and now we are being billed for a restocking fee of 20% based on the supposed $8000+ in cancelled products. Would a wise consumer take delivery of a new vehicle if the price increased over 50% between the time of negotiating and agreeing to a price and the subsequent delivery of the new vehicle. I suspect most people would consider that a form of consumer fraud. Holt supply is only interested in your money and is not interested in good customer relations (let alone good accounting practices).