Ashley HomeStore in Bloomington, IL Open now

Reviews about Ashley HomeStore

• ★ ★ ★ ★ ★

  June 23, 2019, by Jennifer Hull
  We got a great couch from Ashley so comfortable and wonderful for our family. Our salesman Shaun really helped us and got us an awesome deal on the couch. He is such a great salesman, really worked with us on our budget and needs. When/if you go in to look around and possibly buy any piece of furniture be sure to ask for Shaun, he's so courteous and respectful of your needs and wants. He will also explain the policy and deals on all the furniture in the store and works with you on your budget. My husband and I will definitely be back in their for future furniture. Thank you Shaun and thank you Ashley.
• ★ ★ ★ ☆ ☆

  March 12, 2019, by Rachel Pacheco
  At first, we liked our experience. The saleswoman was helpful in leading us to a set we had found online. She answered our questions and was very friendly. As our visit went on, however, it became very apparent that the only reason she was being so nice was because she needed to make a sale in order to get commission. This is a given in a sales job, but it is really off-putting when you're about to drop a few hundred dollars on them and they keep pressing for more. It started with the protection plan. First of all, it doesn't cover damage from claws (we have a dog), so we opted out of the service because that is really the only part of the protection we would need. The woman would not take "no" for an answer. She even brought another sales person into the equation. It was quite annoying, frankly. After that, it was a long series of, "Do you need this or that for the new house," and we were happy just to get out of there. Fast forward a few weeks (right in the delivery window, so that's a plus), the delivery guys were very courteous, but there was something off about how they handled things. They seemed to be in a rush. He took my basement door off its hinges and they tried to move my sofa down, but after about 3 minutes, they gave up and left. They didn't even put my door back on. So I was stuck with 3 couches in my living room and no door to my basement with my 11 month old crawling around. They even walked out without their tools. I really felt like they just wanted to get out of there. My husband and father ended up moving the sofa down and it took them not even a half an hour. For not having a choice in paying a delivery fee, this is maddening. I do not appreciate that I had to pay for a joke delivery when I could have picked it up and had it moved in for free. I'm giving 3 stars because I like my sofa and recliner. However we probably won't be making future purchases with Ashley. Furniture Row gave us a much better experience with our living room furniture.